Shipping and returns info
Order preparation and shipping
Laine et Tricot undertakes to ship ordered items within 24 to 48 hours once payment has been validated.
Monday to Friday; no shipments on Saturdays or Sundays.
Please note that during peak periods (October to January), orders may take an additional 24 to 72 hours to ship.
A confirmation email will then be sent to the customer, confirming that the package has been shipped and providing the carrier's tracking number.
Delivery times are then dependent on La Poste, Colissimo, and their partners in Europe and around the world.
Yarn et Tricot cannot be held responsible for any delivery problems, loss, or damage to packages that are the responsibility of La Poste, Colissimo, and their partners.
In the event of loss or damage, an investigation will be requested from the carrier; in the event of compensation (depending on the service provider's terms and conditions), it will be paid to the customer in the form of a credit note or refund.
In the event of a package marked “delivered” by ColiPoste, which the recipient has not received, La Poste is acting in bad faith in this specific case and will not accept any liability. It will therefore not grant any compensation, even if it is at fault.
If you wish to add insurance, please request this when placing your order.
The customer can have their order delivered to their home or to a pick-up point.
Upon receipt of their order, the Customer must check its contents and report any errors or missing items within 5 days using the contact form.
Returns Items within the withdrawal period
In accordance with the law, customers may exercise their right of withdrawal within 14 days of their purchase.
They must then return their purchase intact, in its original packaging, at their own expense. Items must have been stored in a non-smoking environment or away from any odors. Products returned incomplete, damaged, or stained will not be accepted, nor will yarn that has been balled up at the customer's request.
- If you return your entire order: you will be refunded the total amount of your order (including any shipping costs paid – if shipping was free, only the amount of the items will be refunded).
- If you return part of your order: you will be refunded the amount of the items returned (not the shipping costs).
Laine et Tricot will refund the customer within 14 days of receiving the returned package.
The right of withdrawal cannot be exercised for magazines, damaged, used, stained, or soiled items, or yarn that has been wound into balls at the customer's request.
If you wish to make a return, click here to notify us so that we can track it: https://blog.yarn-et-tricot.com/formulaire-de-retour/
Returns must be sent to our address by tracked delivery:
Laine et Tricot
10 La Bosse Billy, Batiment 4
44360 Vigneux-de-Bretagne
France
No returns will be accepted at pick-up points.
Returns after the withdrawal period
Beyond the 14-day withdrawal period, if you wish to return items, you have 30 days from receipt of your package to return part of your order to us.
Items must have been kept in their original packaging, must not have been opened or used. Items must have been stored in a non-smoking environment or away from any odors (perfume, humidity, animals, etc.). Yarn et Tricot reserves the right to assess whether the return complies with these criteria and to refuse a return if the items are not in a condition to be resold.
The Customer must return the items at their own expense and may request a credit note or a refund for the amount of the returned items.
No exchanges are possible.
Returns due to an error on our part
If this should happen, please contact us and we will email you a Colissimo return label to print and attach to the return package. You will not be charged for the return and we will send you the correct items.
Please note that you must notify us of any errors within 5 days of receiving your package.
Defective items
In the case of a defective item (yarn or needles), please send us an email with a description of the problem and your invoice number.
If the product is found to be defective, we will send you a new item—in most cases, you will not need to return the defective item to us.
For yarn, the complaint must reach us within 5 days of receiving the package.
